Wine Accessories: When you place an order, we will estimate shipping and delivery dates for you based on the availability and weight of your items. You will receive a shipping confirmation email with tracking information from FedEx or USPS. All products under 13 ounces will ship first class mail via the US Postal Service (2-3 day delivery depending on shipping location).
The shipping rates for many of the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Pet Accessories: Upon placing an order, you will receive an email that your order is in production and is being hand crafted by our team. Due to the special nature of our collars, leashes, and other accessories, your shipment will arrive in 7-10 business days. After the product has been shipped, you will receive a shipment confirmation email with tracking details.
Expedite Shipping: Unfortunately, we do not have the ability to expedite shipping.
International Shipping: We currently ship within the U.S., to all 50 states. We hope to offer international shipping sometime in the future!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.